Cancellation and Refund Policy

Last updated: January 20, 2025

Overview

At Jobs in Goa (generate-cv.jobsingoa.in), we strive to provide high-quality CV generation services. This policy outlines the terms for cancellations and refunds for our digital services.

1. Refund Eligibility

✓ Eligible for Refund

  • Technical issues preventing CV download
  • Payment processed but CV not generated
  • Significant errors in CV generation due to system malfunction
  • Duplicate payments for the same service

✗ Not Eligible for Refund

  • Change of mind after successful CV generation and download
  • User errors in providing information
  • Dissatisfaction with template design (templates are shown before purchase)
  • Requests made after 7 days of purchase

2. Refund Process

1

Contact Support

Email us at support@jobsingoa.in with your order details

2

Provide Information

Include transaction ID, payment details, and reason for refund

3

Review Process

We'll review your request within 2-3 business days

4

Refund Processing

Approved refunds processed within 5-7 business days

3. Refund Timeline

  • Request Period: Within 7 days of purchase
  • Review Time: 2-3 business days
  • Processing Time: 5-7 business days after approval
  • Bank Processing: Additional 3-5 business days (varies by bank)

4. Cancellation Policy

Since our CV generation is an instant digital service, cancellation is only possible before the CV is generated and downloaded. Once the service is delivered, cancellation is not applicable.

Pre-Generation Cancellation

If you need to cancel before CV generation (within 5 minutes of payment), contact us immediately at support@jobsingoa.in.

5. Refund Methods

Refunds will be processed using the same payment method used for the original transaction:

  • Credit/Debit Card: Refunded to the original card
  • Net Banking: Refunded to the source bank account
  • UPI: Refunded to the original UPI ID
  • Wallet: Refunded to the original wallet

6. Partial Refunds

In certain cases, we may offer partial refunds or service credits instead of full refunds, such as when there are minor issues that can be resolved or when the service was partially delivered.

7. Required Information for Refund Requests

When requesting a refund, please provide:

  • Full name and email address used for purchase
  • Transaction ID or payment reference number
  • Date and time of purchase
  • Detailed reason for refund request
  • Screenshots of any error messages (if applicable)

8. Dispute Resolution

If you're not satisfied with our refund decision, you can escalate the matter by providing additional documentation or evidence. We're committed to fair resolution of all disputes.

9. Contact Information

For refund requests or questions about this policy, please contact us:

Email: support@jobsingoa.in

Website: generate-cv.jobsingoa.in

Subject Line: "Refund Request - [Your Transaction ID]"

Response Time: Within 24 hours